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We went to celebrate my birthday on the 6th of October this year. My husband booked the table and mentioned that it’s my birthday, so if they can do something special.
Pedro was the man who was assisting us. We told him we are vegetarians and he suggested what we could eat. He even got us some special sauces to try with the food. There was music and singing inside and fountains outside. The set up was lovely.
Tacos - we didn’t like the tacos, felt it tasted like meat. Told Pedro to check with the Chef. Neither the chef came nor sent another dish, and took our plates away. After wards I told Pedro I was feeling puckish thinking about the tacos taste but he didn’t care much to help me feel better
Birthday celebration - such an expensive restaurant told us that they would only do any celebration if we order a dessert. They couldn’t even give complimentary dessert for a special occasion which everyone does.
Bill - the bill included the tacos we never had.
V unhappy. Do not recommend.
Tulum was absolutely amazing! The decor was elegant and alluring. It sits in the most perfect location right above the infamous water show. My group and I attended in the evening and were able to sit outside and witness the aforementioned show as well as other activities. The food was authentic, music was festive and the table service was impeccable. Anas, our server, was nothing short of astounding. He was engaging, charming, funny and professional. I will definitely patron this establishment again on the next trip to Dubai!
It’s a really nice restaurant and the view on the fountains is amazing! Staff was friendly and the food came quick. The food was good and overall we had a great night! I do have to take away stars though as the food is really expensive for what you get and there is a minimum you have to spend. Plus there was a hefty service charge once we got the bill. You definitely pay for the location. It is great for taking pictures with/of the fountains if you get a take on the balcony
I have tried writing this review a few times but can’t seem to find words to articulate my sentiments clearly. I treated my cousin to a birthday meal on 23/11/21. The service, food, ambience, attention to detail was 10/10. All the waiting staff were amiable, attentive and understood the menu to the tee. The food was perfect; we had a three-course meal! We genuinely can not fault it; chicken and fish are cooked to perfection. The cherry on the cake was the birthday presentation at the end that caught both of us by complete surprise as I booked the restaurant weeks in advance. I completely forgot that I had told them it was my cousin’s birthday We were both left in shock and very emotional. My only regret is not taking pictures of the fantastic presentation Thank you, thank you, thank you to all that made sure we had the best time ever We will never forget last night, and Tulum will always hold a
a special place in our hearts ♥️ ♥️ We will be back soon, very soon ♥️♥️ Maureen Fernandez ♥️♥️♥️
If I can give this restaurant 10 stars I would! This was one of the best dining experience I have ever had. They really thought it through to provide the best experience. If you are looking for authentic Mexican food, this is the place. Its the top of the Mall building, sit outside and enjoy the watershow as well as entertainment! The dishes are prepared in front of you and the services is amazing. Before you even ask, they have already thought of it and accommodated for you. Ask for PEDRO when you get there and tell him Ede said hello please:)
I will definitely be back❤